Delivery & Returns

Delivery 

We are a small business and while we aim to dispatch all orders within 7 working days please do bear with is if there is a delay to your order. If your order is needed quickly please get in touch and we will be happy to do our best.

All orders are sent 2nd class by royal mail, this is to reduce our environmental footprint. We currently only ship to the UK but if you would like to place an order from another country please get in touch using the Contact Us page.​

Postage and Packaging costs £2.50 for orders under £30. Orders over £30 include free shipping. At checkout there is the option to upgrade to first class delivery. 
Please be aware that due to the current coronavirus pandemic there may be delays within the postal service.
 

Returns 

Unhappy with your purchase

If for any reason you are unhappy with your purchase we would like to do everything we can to help. 

You may return your purchased unused and with all packaging and labels within 14 days for an exchange or refund (return postage is the customers responsibility). If you wish to return your order please contact us first.

Please note we are unable to accept refunds on face coverings, hand sanitiser holders and custom orders. ​

We will refund your order as soon as possible after receiving the return but please be aware this could take up to 10 days. All refunds will be made by the original payment method​.

Damaged Goods

If your order arrives damaged in the post please contact us as soon as possible using the contact me form or by emailing sewnupbyjen@gmail.com including pictures of the packaging and your items. We are happy to replace any damaged items at our expense. ​

Order not arrived

If you have placed and order and it hasn't arrived please get in touch and we will happily investigate for you